Privacy & Web Policy Overview

The Chamber of Commerce is one of the most credible and trusted brands by consumers and businesses alike. We are dedicated to protecting your privacy and the privacy of our members and constituents. To that end, we have instituted certain policies to help us ensure that our data files remain safe, trusted, and secure. 

Our Commitment to Confidentiality

The Chamber of Commerce upholds a strict confidentiality policy. We do not rent, sell, trade, or share our lists. This practice ensures that we maintain control over the use of our data and remain compliant with all legal requirements. It is a standard business practice to protect the privacy of customers, donors, and prospects, and we adhere to this principle without exception.

Directory Listing: A company may elect to have their company opt-in to a  Chamber directory listing. We do not disclose the owner's name, home/mobile number, or email to the public, or any third parties, including members. 
 

Why we don’t allow list rentals or purchases
The Chamber goes beyond the Can-Spam law to prohibit the sending of unsolicited commercial mail, emails, and text messages. The Chamber is working toward a true permission-based list, whereas we seek permission from our members and the public to send them specific kinds of information.

When the Chamber sends emails or text messages to you
The only messages you’ll receive from us will be related to your account or to inform you of Chamber events and activities. We might also alert you to new features or site enhancements. Some of those emails may be directed to everyone, and some may be written just for you. We do not forward unsolicited communications on behalf of other businesses. 

Ensuring secure billing transactions
To purchase services, you are asked to supply certain credit card and billing information. That information is transferred, using secure transmission technology, to a trusted, PCI compliant third party for processing and securely stored by them to handle your transactions. Your credit card information is not stored on the Chamber website or in our database. We do not have access to your credit card information.

Scope

This policy applies to any website or mobile application that references it, including but not limited to www. surpriseregionalchamber.com, www. northwestvalleychamber.com, www. westvalleychamber.com, www. westvalleyregionalchamber.com, www. nwvalleychamber.com, www. shopsurprise.com, www. visit-surprise.com, www. exploresurpriseaz.com, and  www. localsupportmatters.com

PRIVACY & WEBSITE POLICY

Federal law requires us to tell you how we collect, use, share, and protect the personal/business information we are entrusted with. Federal law also limits how we can use your personal information. Protecting the privacy and security of consumers' personal information is very important to us. Please read this notice carefully to understand what we do with the personal information we collect both online and offline.

Privacy & Website Policy

Introduction

 We are committed to protecting your privacy and ensuring the security of your personal and business information. This policy explains how we collect, use, share, and protect your information.

Information Collection

We collect only the necessary information to conduct our business, including names, addresses, phone numbers, email addresses, employee data, membership levels, credit card numbers, event participation rates, and website visit data.

Protecting Your Privacy

We do not share, sell, rent, trade, or divulge your personal or business information with third parties.

Scope

This policy applies to any website or mobile application that references it, including but not limited to www. surpriseregionalchamber.com, www. northwestvalleychamber.com, www. westvalleychamber.com, www. westvalleyregionalchamber.com, www. nwvalleychamber.com, www. shopsurprise.com, www. visit-surprise.com, www. exploresurpriseaz.com, and  www. localsupportmatters.com

Consent

By using our services, you accept our Privacy Policy and Terms of Use, and consent to our collection, storage, use, and disclosure of your information.

Information We Collect

We collect non-personal information (e.g., usage data, demographic information) and personal information (e.g., name, address, phone number, email address). We may also track information your browser or mobile application provides, such as referring URLs, browser type, device type, and access times.

Use and Sharing of Information

 We do not sell, trade, rent, or share your personal information with third parties, except as necessary to perform services for the Company. We may disclose your information if required by law or if you violate our Terms of Use.

Protection of Information

We implement reasonable precautions and follow industry best practices to protect your personal information. However, we cannot guarantee absolute security.

Your Rights

 You can optout of marketing communications anytime by following the unsubscribe instructions in our emails or text messages. However, wee may still send you administrative emails.

Links to Other Websites

Our policy does not apply to third-party websites accessed through our service. We encourage you to read the privacy statements of other websites.

Age of Consent

Using our service confirms that you are at least 18 years old.

Changes to Policy

We may update this policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have any questions or wish to withdraw your consent, please email us at info@surpriseregionalchamber.com.

The policies pertain to all Chamber Related Websites:

The Northwest Valley Chamber of Commerce operates and supports several related websites and brands designed to help businesses grow, connect with customers, improve visibility, and access support services throughout Arizona and beyond.

Northwest Valley Chamber of Commerce

https://www.northwestvalleychamber.com/

Serving businesses throughout the Northwest Valley with advocacy, business visibility, marketing opportunities, educational resources, events, and community connections.

West Valley Chamber of Commerce

https://westvalleyregionalchamber.com/

A regional chamber serving businesses across the West Valley of Phoenix through business promotion, advocacy, community engagement, and regional economic development initiatives.

Community Chamber of Commerce

https://communitychamberofcommerce.com/

A countywide business organization serving entrepreneurs, professionals, nonprofits, and organizations throughout Maricopa County with affordable visibility and growth opportunities.

MemberFrontline.com

https://memberfrontline.com/

A 24/7 digital front desk platform that helps organizations provide instant answers, self-service support, searchable knowledge bases, and improved customer, member, resident, and stakeholder experiences.

ChamberBusinessList.com

https://www.chamberbusinesslist.com/

A business directory platform designed to improve online visibility for local businesses, connect consumers with trusted providers, and help organizations strengthen their local business ecosystems.

Our Family of Websites

These websites may share common ownership, management, technology platforms, administrative services, marketing resources, and support teams. Each website serves a unique audience while contributing to our broader mission of helping organizations and businesses grow, become more visible, and better serve their communities.

Last Updated

This policy was last updated on May 10, 2023

Related Websites: Northwest Valley Chamber of Commerce, West Valley Chamber of Commerce, Community Chamber of Commerce, MemberFrontline®, and ChamberBusinessList.com are affiliated organizations and brands that may share management, technology, and support resources.

Home & Health Show ExhibitorPolicies and Terms & Conditions

Summary

Home & Health Show booth fees and sponsorship payments are final and non-refundable. Events are held rain or shine and may include indoor and outdoor exhibit spaces. Booth spaces may not be shared, transferred, assigned, or resold without prior written Chamber approval. Exhibitors are responsible for complying with all event policies, maintaining appropriate licenses and insurance, and operating within their assigned booth space. The Chamber reserves the right to modify event operations and to remove exhibitors or activities that are unsafe, disruptive, or inconsistent with the event. Participation is subject to the complete Exhibitor Policies and Terms & Conditions.

Registration & Acceptance

Submission of a registration form does not guarantee acceptance into the event. The Chamber reserves the right to accept, reject, relocate, or remove any exhibitor, sponsor, display, product, service, or activity at its sole discretion.

All booth fees, sponsorship fees, and related event payments must be paid in full before participation in the event.

By registering and submitting payment, the exhibitor agrees to all Home & Health Show Exhibitor Policies.

Cancellation, Refund & Weather Policy

ALL BOOTH FEES, SPONSORSHIP FEES, AND EVENT PAYMENTS ARE FINAL AND NON-REFUNDABLE.

Home & Health Shows are conducted rain or shine and may include both indoor and outdoor exhibit spaces.

Exhibitors acknowledge that weather conditions, including but not limited to heat, wind, rain, dust, cold temperatures, storms, and other environmental conditions, may impact attendance, operations, visibility, comfort, setup, or teardown.

No refunds, credits, transfers, discounts, fee reductions, or chargebacks will be granted due to:

• Exhibitor cancellation
• Failure to attend
• Inclement weather
• Low attendance
• Staffing shortages
• Travel disruptions
• Business conditions
• Public health concerns
• Government actions
• Venue issues
• Utility interruptions
• Acts of God
• Circumstances beyond the Chamber's reasonable control

The Chamber reserves the right to postpone, reschedule, relocate, shorten, extend, modify, or cancel an event at its sole discretion.

If an event is rescheduled, all exhibitor registrations and payments will automatically transfer to the new event date. An exhibitor's inability to attend a rescheduled event shall not entitle the exhibitor to a refund, transfer, credit, or future event placement.

Booth Sharing, Transfers & Resale

Booth space is licensed exclusively to the business listed on the registration.

Booths may not be:

• Shared
• Assigned
• Sold
• Resold
• Subleased
• Transferred

to another company, organization, individual, contractor, affiliate, representative, or partner without prior written approval from the Chamber.

Only the registered exhibitor may promote, market, demonstrate, display, or sell products and services from the assigned booth space.

Unauthorized booth sharing, transfers, or resale may result in immediate removal from the event without refund and may affect eligibility for future Chamber events.

Booth Display Requirements

All displays, tables, signs, merchandise, equipment, and promotional materials must fit entirely within the exhibitor's assigned booth space.

Exhibitors may not obstruct aisles, walkways, emergency exits, neighboring booths, entrances, or common areas.

Exhibitors and their representatives must remain within their assigned booth space while interacting with attendees.

Working the aisles, approaching attendees outside your booth, distributing materials in aisles, or conducting business outside your assigned booth space is strictly prohibited.

Violations may result in removal from the event and denial of participation in future events.

Setup & Teardown Requirements

All exhibit spaces must be fully set up during the designated setup period.

Exhibitors arriving after the published setup deadline may forfeit their assigned location and may be relocated or denied setup at the Chamber's discretion.

Booths must remain open, staffed, and operational throughout all published event hours.

Early teardown is prohibited.

Exhibitors who dismantle displays or leave prior to the official event closing may be prohibited from future Chamber events.

Outdoor Exhibitor Requirements

Outdoor exhibitors are responsible for supplying equipment suitable for outdoor conditions, including proper tent weights and safety equipment.

Recommended items include:

• Tent weights
• Outdoor-rated extension cords
• Battery backups
• Canopies
• Table coverings
• Weather-resistant signage

The Chamber reserves the right to require removal of tents, banners, signs, displays, or other materials deemed unsafe due to weather or safety concerns.

Exhibitors assume all risks associated with outdoor participation.

Licensing, Permits & Insurance

Exhibitors are responsible for obtaining and maintaining all licenses, permits, certifications, approvals, and insurance required by federal, state, county, city, venue, and industry regulations.

Proof of insurance or licensing may be requested at any time.

Participation in the event does not relieve exhibitors of their legal or regulatory obligations.

Property Damage

Exhibitors are responsible for any loss, damage, or injury caused by their displays, equipment, merchandise, employees, contractors, agents, or representatives.

Exhibitors agree to reimburse the Chamber and/or venue for any damage caused to buildings, floors, walls, landscaping, equipment, furnishings, or event property.

Exhibit hall floors must be protected against substances that may stain, scratch, or otherwise damage facility surfaces.

Facility Restrictions

Nothing may be nailed, stapled, screwed, taped, hung, attached, or otherwise fastened to facility walls, floors, ceilings, doors, windows, landscaping, or venue property without prior approval from event management and the venue.

No vehicles may be displayed or operated on venue property without prior written approval.

Food & Beverage Distribution

Food and beverage distribution may be restricted by venue requirements and health regulations.

Exhibitors may not distribute food or beverages without prior approval from event management and compliance with all applicable permits and regulations.

Exhibitors assume all responsibility for compliance with food handling and health requirements.

Photography & Video

Photography or video recording of another exhibitor's booth, displays, products, pricing, marketing materials, demonstrations, or customers is prohibited without the exhibitor's permission.

By participating in the event, exhibitors grant the Chamber permission to photograph and record exhibitor booths, displays, logos, representatives, and activities for promotional, educational, advertising, and marketing purposes without compensation.

Booth Cleanliness

Exhibitors are responsible for maintaining a clean, safe, and professional booth space throughout the event.

Boxes, packing materials, trash, merchandise, and equipment may not be stored in aisles, walkways, loading areas, or common spaces.

Items left in unauthorized areas may be removed or discarded without notice.

Noise & Demonstrations

Audio systems, microphones, music, demonstrations, videos, and promotional activities must be conducted at a reasonable volume.

Activities that interfere with neighboring exhibitors, presentations, or attendee experience may be restricted or discontinued by event management.

Safety & Conduct

Exhibitors must conduct themselves in a professional manner at all times.

The Chamber reserves the right to remove any exhibitor, representative, display, activity, product, promotion, or behavior deemed unsafe, disruptive, offensive, misleading, inappropriate, illegal, or inconsistent with the purpose of the event.

Removal may occur without refund.

No Guarantee of Attendance or Sales

The Chamber promotes and markets each event but makes no guarantee regarding:

Attendance levels

• Sales volume
• Lead generation
• Customer traffic
• Business opportunities
• Return on investment

Participation is undertaken solely at the exhibitor's business risk.

No refunds or credits will be issued based on attendance, weather conditions, sales performance, or exhibitor satisfaction.

Limitation of Liability

The Chamber, venue, sponsors, volunteers, directors, officers, employees, agents, and event partners shall not be liable for any loss, theft, damage, injury, expense, claim, lost profits, lost sales, business interruption, property damage, or any direct, indirect, incidental, special, or consequential damages arising from participation in the event.

Exhibitors participate entirely at their own risk.

Indemnification

The exhibitor agrees to defend, indemnify, and hold harmless the Chamber, venue, sponsors, volunteers, directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, expenses, or attorney fees arising from the exhibitor's participation in the event.

Governing Law & Venue

These Exhibitor Policies shall be governed by the laws of the State of Arizona.

Any dispute, claim, lawsuit, or legal proceeding arising from participation in the event shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.

The exhibitor agrees to the exclusive jurisdiction and venue of such courts.

Chargebacks & Payment Disputes

By registering for the event, the exhibitor agrees not to dispute or charge back valid payments made in accordance with these policies.

Chargebacks or payment disputes filed in violation of these policies may result in collection activity, recovery of attorney fees and costs, cancellation of future registrations, and permanent disqualification from future Chamber events.

Acceptance of Policies

By registering for a Home & Health Show, submitting payment, and participating in the event, the exhibitor acknowledges that they have read, understand, and agree to all Home & Health Show Exhibitor Policies.